Privacy Policy

Last Updated April 7, 2025

Introduction

At Playbase (Playbase SAS), your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, use our services, or access our client dashboard.

Who We Are

Playbase is a creative agency dedicated to the video game industry. We provide creative services and tools for game studios including a secure project management dashboard designed for client collaboration.

Your Responsibilities

Read this Privacy policy
If you provide us with personal information about other people, or if others share your information with us, we will only use that information for the specific reason for which it was provided. By submitting this information, you confirm that you have the right to authorize us to process it on your behalf in accordance with this Privacy policy.

Information We Collect

We collect the following types of personal and project-related information:

Identity Data: name, company, role, email address, and contact details.
Account Data: login credentials, user preferences, and account activity on the dashboard.
Project Data: documents, files, creative assets, feedback, and project history shared via the dashboard.
Technical Data: IP address, browser type, device information, and usage data through cookies or analytics tools.

Legal Basis for Processing

We process your personal data based on your explicit consent and contract execution (Terms of Use), in accordance with the GDPR.

How We Use Your Information

We use your data strictly for the following purposes:

To manage your account and enable access to the dashboard
To communicate regarding ongoing or upcoming projects
To store and organize project-related files and deliverables
To improve our services and user experience
To comply with legal obligations

We never sell or rent your data to third parties.

Third-Party Access

We only share data with third-party providers when necessary for service delivery (e.g. hosting providers, analytics tools), and they are contractually bound to strict confidentiality and data protection terms.

All collaborators and partners working with Playbase are bound by NDA (Non-Disclosure Agreements).

Data Retention Period

Your data is retained as long as your account is active. If you delete your account, your data will be erased within 30 days, except where legal obligations require otherwise.

Project Dashboard & Data Security

Our client dashboard is hosted on SOC 2 and ISO 27001–certified infrastructure. We use encryption (in transit and at rest), secure login systems, and access control protocols to ensure your files, communications, and deliverables are confidential and protected.

All project data is stored securely, with redundancy, and is accessible only by authorized team members and your designated collaborators. Feedback and comments are retained to maintain project continuity.

Client Rights

Under the GDPR, you have the following rights:

Access: View the data we hold about you.
Rectification: Modify your information if it is incorrect.
Deletion: Request the erasure of your data.
Objection and Restriction: Refuse or limit the processing of your data.
Portability: Retrieve your data in a structured format.

To exercise your rights, contact us at support@playbase.agency. You may also file a complaint with the CNIL.

Cookies

When you interact with Playbase as a visitor or client,we will issue cookies unless you adjust your browser settings to refuse them. These may be "session cookies" which are deleted when you leave the website, or "persistent cookies", which are not deleted and help us recognize you when you return to our dashboard.

Analyze traffic via Plausible.
Improve your user experience.

You can manage your cookie preferences in your browser settings.

Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will notify users via the dashboard or email of any significant changes.